FAQs

A: Open Smarwo APP and create an account with your email address. Password can be 6-16 digitals, letters or mixed. When registering, you need to enter the valid verification code from Smarwo.

A: Login Smarwo; click the "+" on the upper right corner of the home page; select the correct device type, and then follow the prompt to configure .

A: Click on “Device Settings”, choose”Reset Wi-Fi”in the“Device Settings”and then select the WIFI you want to connect.

A: Please make sure that camera is power on and the network is connected.

A: Camera takes a few seconds to initiate after power on. If the indicator is always off, please check the power source or try another power adapter.

1. Download and install APP

1). Scan the QR codes shown below or search for “Smarwo” in APP Store or Google Play to download and install it;

2. Add Camera in the Smarwo

1). Connect your mobile phone to 2.4G WIFI network.(support 2.4G only);

2). Start the “Smarwo” APP, register and log in;

3). Click the “+” icon on the upper right corner of the page, as shown in picture 1. Then, the page jumps to “Select Device Type”, as shown in picture 2, where select “Cube Camera”;

4). Plug in the power adapter, and check whether the camera power indicator lights up or not, as shown in picture 3 below:

5). Press and hold the ‘Set’ button on the camera, wait for the camera sending a voice prompt of " Wait for receiving WIFI configuration information ", and click "I have heard the voice", as shown in picture 4 below:

6). Choose a WIFI network for the camera, enter the Wi-Fi password and click "Connect WIFI network", as shown in picture 5 below:

7). Click the "Send sound wave" button. After hearing a voice prompt of "Received successfully" from the camera, click "Next", as shown in picture 6 below:

8). While the camera is connecting, it will stay on the countdown page of “Connect to WIFI network”, as shown in picture 7 below.

9). The page will jump to ‘Set the device name’ page until you hear a voice prompt of “Wifi connection successful ” , as shown in picture 8 below:

10). Set the camera name and then click “Complete” button, after the camera is added, the page will jump to “Device List”, as shown in picture 9 below:

3. Real Time Video Preview

1). Open the Smarwo App and chick the camera to activate it, and then enter the real-time video preview interface, as shown in picture 10 below:

4. For further support, please check out the online documentation in Smarwo.

1. Download and install APP

1). Scan the QR codes shown below or search for “Smarwo” in APP Store or Google Play to download and install it;

2. Add Camera in the Smarwo

1). Connect your mobile phone to 2.4G WIFI network.(support 2.4G only);

2). Start the “Smarwo” APP, register and log in;

3). Click the “+” icon on the upper right corner of the page, as shown in picture 1. Then, the page will jump to “Select Device Type”, please select “PT camera”, as shown in picture 2,

4). Plug in the power adapter, and check whether the camera power indicator lights up or not, as shown in picture 3 below:

5). Press and hold the reset button on the camera. After the camera sending a voice prompt of "Restore successfully", click "Next" as shown in picture 4 below:

6). Choose a WIFI network for the camera, enter a password, and click “Connect WIFI network”, as shown in picture 5 below:

7). Click the "Send sound wave" button. After hearing a voice prompt of "Received successfully", click "Next" as shown in picture 6 below:

8).Set the camera name and click “ Complete ” button, as shown in picture 7 below.

9). After the camera is added, the page will jump to “Device List”, as shown in picture 8 below:

3. Real Time Video Preview

1). Open the Smarwo App and click the camera to activate it, and then enter the real-time video preview interface, as shown in picture 9 below:

4. For further support, please check out the online documentation in Smarwo.

1. Download and install APP

1). Scan the QR codes shown below or search for “Smarwo” in APP Store or Google Play to download and install it;

2. Add Camera in the Smarwo

1). Connect your mobile phone to 2.4G WIFI network.(support 2.4G only);

2). Start the “Smarwo” APP, register and log in;

3). Click the “+” icon on the upper right corner of the page, as shown in picture 1. Then, the page will jump to “Select Device Type”, please select “PT camera”, as shown in picture 2,

4). Plug in the power adapter, and check whether the camera power indicator lights up or not, as shown in picture 3 below:

5). Press and hold the reset button on the camera. After the camera sending a voice prompt of "Restore successfully", click "Next" as shown in picture 4 below:

6). Choose a WIFI network for the camera, enter a password, and click “Connect WIFI network”, as shown in picture 5 below:

7). Click the "Send sound wave" button. After hearing a voice prompt of "Received successfully", click "Next" as shown in picture 6 below:

8).Set the camera name and click “ Complete ” button, as shown in picture 7 below.

9). After the camera is added, the page will jump to “Device List”, as shown in picture 8 below:

3. Real Time Video Preview

1). Open the Smarwo App and click the camera to activate it, and then enter the real-time video preview interface, as shown in picture 9 below:

4. For further support, please check out the online documentation in Smarwo.

1. Download and install APP

1). Scan the QR codes shown below or search for “Smarwo” in APP Store or Google Play to download and install it;

2. Add Camera in the Smarwo

1). Connect your mobile phone to 2.4G WIFI network.(support 2.4G only);

2). Start the “Smarwo” APP, register and log in;

3). Click the “+” icon on the upper right corner of the page, as shown in picture 1. Then, the page jumps to “Select Device Type”, please select “Wi-Fi Bullet Camera”, as shown in picture 2;

4). Plug in the power adapter, and connect the camera to the router via Ethernet cable;

5). Scan the QR code posted on the camera; or click the “Edit” button on the upper right corner to manually enter the camera ID, then click “Next”, as shown in picture 3 and picture 4 below;

6). After setting the name for your camera, please click “Complete” button, as shown in picture 5 below.

7). After the camera is added, the page will jump to “Device List”, as shown in picture 6 below:

3.Real Time Video preview

1). Open the Smarwo App and select a Camera, click to activate it and enter the real-time video preview interface, as shown in picture 7 below:

4. For further support, please check out the online documentation in Smarwo.

1.App Installation

Search for”Smarwo”in the APP Store (for iPhone) / Google Play(for Android) from your mobile device to download and install the APP.

2. Set Up an Account

2.1 Account Register

Open the Smarwo App：

【1】Enter the “ Login ” page（Support email login）；

【2】Click "Register" to enter the “ Registration ” page (support email registration)；

Enter the email address and set the password (Your Password must be a combination of alphanumeric characters of 6-16 characters in length).

Click the icon behind password to show the password.

Click the "Register" button and the page jumps into the "Login" page and the account registration is completed

2.2 Account Login

【1】After the registration is completed, you can use the account to login the APP.

【2】After login your account, you will see a blank device list because of new account.

2.3 Forgot Password

【1】Login page, click "Forgot Password"；

【2】Enter your account (email address for registration) and click "Send verification code “；

【3】Enter the verification code received by the mailbox；

【4】Set a new password (Your Password must be a combination of alphanumeric characters of 6-16 characters in length) and confirm the new password again. Click “Confirm”to change the password.

2.4 Logout Account

As below, click "Logout" to exit the application.

3. Add Device

【1】Click "+" in the upper-right corner, jump to the "Select device type" page, select the appropriate device type, and go to the next step；（PT camera adding process）

【2】In device type page, select the “ PT camera ”and jump to “Network Configuration ”;

【3】Plug Device in power, wait for a moment, until the device's light is steady on, and click the "The light has been steady on" to next step；

【4】Follow the prompts, press the "Settings" button, after hear the voice prompt, then click to next step；

【5】Wi-Fi connection. To ensure the success of device connection, please enter the correct Wi-Fi password (the device does not support 5G network) and click "Connect wifi network" to enter next step；

【6】Click the "Send sound wave" button and after prompt of "Receive success" ,go to next step；

【7】The device will connect successfully within 2 minutes, click next to enter “Set a device name ”page；

【8】Enter device name, click "Done", device connection success, then enter device list page.

【9】The device can be searched according to the "Device name", as below:

【10】Click on the icon on the left of "+" and watch live video on a four - split screen, as below:

4. Device Management

4.1 View Real-time Video

After adding device, there will be a device in the device list, click the list to view live video；

4.2 View Playback

【1】Select TF card playback, enter “ TF card recording ” page (Device is required to insert TF card), as below：

【2】Select cloud recording to enter the “ Cloud recording ” page (Device is required to open cloud storage service), as below：

4.3 Device Operation

【1】Click on the icon on the lower right corner of the device to view live video of full screen.

【2】There are 4 buttons in the play page: Video clarity (which can be adjusted to be smooth, SD and HD mode), Video sound switch (turn on/off video sound), Video screenshot button (screenshot saved in the screenshot list), Video Recording button (video file saved in mobile phone)；

4.4 Screenshot List

【1】Click "screenshot" on the left corner bottom of video, jump to the “ screenshot list ”, as below：

Scroll up to load more screenshot, scroll down to refresh screenshot list, click "Edit" could delete screenshot in batches；

4.5 Event Alarm List

【1】In the top right corner of the “ Cloud Recording ” page, click “ Motion ” to enter to the event list page, as below:

Click on a single event in the event list to enter “Event playing”page, as below：

4.6 Device Setting

4.6.1 Change Device Name

Click the upper right corner video icon to enter "Camera settings" page, as below：

Click the icon on the right side of camera name to jump to “Change device name”page；

Enter a new name of the device, click "Done", then modify device name successfully;

4.6.2 Time Zone

Click the icon on the right side to enter the “ Time Zone ” page and select the corresponding time zone , as below :

4.6.3 Message Push

Click on the icon on the right side and go to the“ Message Push ” page to choose “Enable” or “Disable”the alarm as below:

4.6.4 Cloud Storage Service

You could purchase either of the plan separately according to your requirement. Of course you must have a good experience if they are both on for your daily monitoring. Just to go settings and click on “cloud service”, select plan which is suitable for you!

4.6.5 Device Information

Click the icon on the right side and go to “Device Information “page, as below:

4.6.6 Storage Card State

Here shows whether the camera has a Storage card.

4.6.7 Rotate the Image

Click the icon on the right side to go to” Rotate the Image 180° ”page as below:

4.6.8 My Share

Click on the “Invite family “below to go to ”Add member”page,as below:

After the invitation is successful, when family members log in to their Smarwo account, a notification of device sharing will be received. Select YES, you can view live video of the device . (the invited needs to download Smarwo and register the Smarwo account)

The inviter can delete the device manually in the device list. Inviting parties can also find the invited account in the page of "My share " and delete it.

4.6.9 Reset Wi-Fi

Click the right icon to go to the "Reset Wi-Fi" page as below. (reset the Wi-Fi operation and the device adding process are follow the prompt steps).

4.6.10 Network Test

Click the right icon to go to the “ Network Test ” page, click "Test Speed" to get the current upload speed, download speed; The test process may last for few seconds.

4.6.11 Device Firmware Version

When a new firmware version is available, a red logo will appear. Clicking the red logo for firmware updates.

4.6.12 Delete Device

Delete device need double confirmation. After the device has been successfully deleted, it can be added to other accounts.

5. System Setting

5.1 Change Account Password

【1】Click the menu button on top left corner of device list to enter the left menu . Settings - change the password to go to the "reset password" page;

【2】Enter original password, then enter the new reset password, and check new password is correct, click "Confirm", reset password successfully.

5.2 Software Version Upgrade

Click the menu button on top left corner of the device list to enter the left menu. Settings - software version to go to the "software upgrade" page;

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